Обзор статистики зарплат профессии "Customer Service в Казахстанe"

Международная IT компания в поисках талантливых специалистов на позицию Customer Support Specialist (поддержка и консультирование пользователей сайта) на УДАЛЕННУЮ работу. Обязанности: консультации/ ответы на вопросы пользователей сайта (электронная почта/ онлайн чаты) онлайн сопровождение клиентов (не продажи), язык коммуникации - русский, казахский Требования: высокая скорость печати владение русским и казахским языком ответственный подход к работе уверенный пользователь ПК, навыки работы с документами, таблицами, браузерами Будет плюсом: знание английского языка Наш идеальный сотрудник: быстро обучаем и стремится к работе на высокий результат! Мы предлагаем: заработная плата (500$ за 15 рабочих смен) + дополнительная бонусная модель мотивации оплачиваемый отпуск корпоративные занятия английским языком график работы: 2 через 2 по 12 часов, с 10.00 до 22.00.

Job description:We are actively looking for a highly motivated Customer Support Specialist to join our team for a full-time position. As a part of Customer Support team, your role will involve direct communication with our customers to address their needs, solve problems, offer advice, and provide support. The core focus is to ensure our customers have a seamless experience, enhancing the company's reputation for delivering exceptional customer support.Responsibilities:• Handle incoming calls and emails from customers• Build trust with customers through effective communication• Assist customers in resolving issues and addressing their concerns• Document and report common product and service complaints• Guide customers in utilizing various product features• Record and maintain records of customer complaints and feedbackRequirements:•Bachelor’s degree in Business Administration, Marketing, Sales or related field• Proficiency in written and verbal English communication• Has a positive and professional work attitude• Familiarity with help desk software and tools• Highly motivated and results-driven• Ability to work independently and as part of a team• Strong organizational and time management skills• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)• Previous experience in sales, marketing or customer service is a plus• Multilingual proficiency is a plusShift time: weekdays from 18.00 to 02.00 (London Time)To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications to our email with the subject line Customer Support Specialist.

TAV Operation Services, a subsidiary of TAV Airports Holding and ADP Group, is amongst the leading global airport & travel hospitality service providers, currently presented in 19 countries, managing more than 80 lounges and providing a wide range of premium passenger services. TAV Operation Services aims to provide its guests a unique, seamless end-to-end customer journey as part of the travel experience and being the reliable solution provider for our partners within the eco-system. TAV Operation Services' portfolio includes premium and ancillary services such as Meet & Greet, Fast Track, Loyalty Platform and Commercial Area Management at TAV Airports. Creating outstanding services for airline passengers with a global brand portfolio with Primeclass, TAV Passport, Tavport.com, LoungeMe. The operations of TAV Operation Services are covering Europe, the Middle East, Caucasus, Central Asia, Africa, Latin, Middle East and North America regions. We are glad to consider applicants on our exciting new vacant position of Customer Service Supervisor. Objective of the job To perform high-level quality customer-service in VIP-lounges of airport to meet and welcome, provide ongoing lounge services and farewell passengers and guest delegations, according to the procedures in order to maintain and increase customer satisfaction and service quality of TAV Kazakhstan Operations Services. Reports directly to: Operational Manager Main responsibilities: Assigning employees (Agents) in shift subordination for daily reservations (passengers, delegations, etc) in online system Monitoring flight status Supervising high execution standards of work of Agents in subordination and back-up the functional duties of the team members in case of absence (registering reservations on PrimeClass online system, executing cashier duties, meet & farewell passengers) Controls and tracks the catering, cleaning, facilities and services of VIP-lounges to ensure sustainability and increase the satisfaction of guests, to report the deficiencies when necessary and eliminate them Plan and control the number of vehicles to serve VIP passengers according to the requests of the daily flight plan; Preparing the daily and monthly reports and sending them to managers (Operation Manager, Country Manager and related parties) Receive complaints, claims of passengers, representatives of airlines, travel agencies, act upon its resolution and take measures to exclude them Broadcast kindness and politeness to all passengers, paying special attention to those who have preferential right of air transportation Correctly in a friendly manner collaborate and communicate with representatives of airlines and travel companies, customs officers and border control units, and demand this from subordinates Monitor compliance with the rules of movement at the airport agents accompany passengers Control and supervise the dress-code of the shift team: wear uniform and control the wearing by agents in compliance with the rules and regulations for its receipt Ensure the maintenance of cleanliness and order in the designated premises for agents Adjust the work plan of agents, in case of changes in the business environment; undergo mandatory periodic medical examinations according to the order Prepare agents for at least two employees who are ready to replace the senior agent during his absence for a reason (illness, vacation, training and other reasons) Control staff attendance and discipline, execution of all statutory and company regulations, including, but not limited to HSE and fire safety, compliance norms and procedures, etc. Сonduct initial training of assigned personnel regarding their duties, ongoing periodic training, and retraining in case of misbehavior or errors Leading Customer Service projects Supporting other operational processes when needed & requested from managers. What will be the qualifications we expect from you? Higher education (preferably in Economics, Business Administration, Linguistics, Engineering) Minimum 1-3 years experience in hospitality / HORECA / customer service fields People management experience (would be a plus) Strong customer-service, communication, problem-solving & time-management skills; accurate, well-organized, results-driven, friendly and customer-oriented Intermediate+ English, fluent Russian, working level of Kazakh (both verbal and written) Working knowledge of Turkish (as an advantage) Confident user of MS Office, etc Compensation and benefits: Competitive salary level Monthly bonus and annual bonus (depending on annual performance rating of employee) Shift work: 1 day shift (08:00 - 20:00), 1 night shift (20:00 - 08:00), 2 days off Friendly team and work within international ethical environment Corporate mobile connection (sim-card) Transportation service city-airport-city (6 routes) Educational online platforms learning opportunities Discounted meals prices in the airport canteen Possibilities for professional development.

The primary function is to provide order management, order entry, price checking, order clearing, tracking product code changing , compliance, complaint handling, coordination of delivery and billing, customer service requests such as and-to-end order status management, product changes or returns Support the organization by obtaining, and verifying the accuracy of order information in a timely manner Initiates and/or implements corrective action as needed to reach an excellent standard of service and a high level of customer satisfaction is maintained Prepares customer service summary reports Coordinates the handling of difficult and/or unusual situations Job responsibilities: Manage order process (through SAP, Aurora, EDI, e-mail, other software) from order to delivery, create invoice in SAP Solve all emerging issues and problems related to order placement, delivery, unloading and document management Ensure the process of document flow with clients, to guarantee the availability of all documents in accordance with the Mars procedure and the legislations. Communicate with warehouses, provide them with a full package of documents and information necessary for shipment Issue and execute a full package of shipping documents, including invoices, certificates of conformity and other documents in accordance with legal requirements and customer requests Ensure the achievement of key indicators (KPI) of the customer service department Guarantee a timely response to customer requests regarding orders, deliveries, document flow Perform all tasks set by a high-level organized in a timely and high-quality manner, within your area of professional responsibility. Be a role model in the field of Quality, be responsible for establishing and maintaining a quality culture Ensure globally agreed quality goals Requirements: Education & Professional Qualification Bachelor’s degree 2-3 years of experience in Customer Service English - Upper intermediate Strong stakeholder relationship (Sales, Finance, Logistics, Distributors) Experienced in MS office programs, extensive use of Excel Customer Communications What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles Join a purpose driven company, where we’re striving to build the world we want tomorrow,today Best-in-class learning and development support from day one, including access to our inhouse Mars University. An industry competitive salary and benefits package, including company bonus

Hey, this is The Open Platform! We are a venture studio focused on building and scaling Web3 startups for mass audiences from the ground up. The companies we create are centred on NFT, DeFi, GameFi and SocialFi. We are now seeking a Customer support specialist at our portfolio company Wallet on Telegram. Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets. Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message. At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind. Responsibilities: Provide customer support via written communication channels (in Russian and English). Analyze situations and resolve customer problems. Collaborate with internal project departments to resolve customer issues. Work with internal documentation and prepare reports. Participate in developing the knowledge base (instructions, regulations, rules). Qualifications: Experience in customer support (experience in written communication channels is a plus). Desire to develop in the field of customer consulting and support. Fluent oral and written communication skills in English (at least upper-intermediate level). Proficiency in Microsoft Office. Ability to multitask. Experience working with a non-custodial and with appeals on a P2P market would be a plus. Conditions: Salary commensurate with experience; we value professionals and are ready to offer above-average income. Support for your development: conferences, certification, and training with compensation from the company. We are looking for people who can work 2/2 shifts What we offer: plenty of various tasks and ideas, It is easy to grow and develop with us, as you will have the opportunity to work with different projects and candidates from all over the world, non-bureaucratic management that respects business processes, medical compensation, remote work. Wallet is an equal-opportunity employer.

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute You will: Responsible for E2E Bill-To-Cash performance and for the establishment, management and control of a powerful Customer Service Finance team Customer Service Finance Team management - credit control, claims & customer finance accounting Accountable reporting, deliver KPI’s and compliance Monthly closing in accordance with US-GAAP and local requirements Overall Overdue Management Support customer/channel strategy, segmentation and profitability targets. Helps define how we will play to win and propose appropriate investment allocation Chair a number of monthly “Debt Review” with Senior Stakeholders from Commercial, CDE Team and Finance, ensuring issues are raised according to the agreed format Drive resolution along with stakeholders of the "Debt Review" to bring deductions and overdue to an acceptable level in a timely manner. Lead / support order-to-cash projects (focus on Bill to Cash & claims related activities) in customer service or sales departments Ensure the effectiveness of internal control mechanism as well legal interaction whenever required Management of bank guarantees and other tools to protect payments Provides overview and share the analysis and reports related to customers performance Manage escalations, exceptions and approvals related to Credit risk, blocked customers, open invoices, credit/debit memo, write-off Monitor dunning list and cash collection for overdue receivables Supervision of payment terms and open positions Review and monitor the Customer Ledger at a Top level and identify any trends which indicate signs of invalid debt which is not being managed according to policy and procedures. Manage exceptions outside of credit policy and credit extensions and ensure communication related to credit extensions, refusal, security. Authorizes new customer credit limit and existing customer credit extension Drive claims administration process Main contact for internal & external audits Main counterpart for sales regarding customer contracts negotiation (payment terms, claims & EDO parts) as well as approver on behalf of MDLZ Eurasia. Participant of contracts negotiation with customers Responsible for Overdue & Invoice Accuracy KPIs (Eurasia) including Customer Satisfaction rate - Customer Service & Credit Control part Visibly leads value creation and brings multi-functional team together to deliver on opportunities identified and goals What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in FMCG company (min 5 years) Experience in a customer facing role Experience in order to cash environment + deep understanding of FMCG, retailer, distributor landscape Credit Control Experience English (fluent) Good numerical, analytical and logical reasoning skills Profound knowledge in US GAAP accounting, local tax and trade requirements High level SAP competence Business Partnering & Understanding Others Conflict Management Drives ROI mindset and builds capability of multi-functional team on financial acumen Effective communication to varying audiences Drive for Results Influencing

Обязанности: Обработка клиентских заявок и заказов, а также решение различных вопросов клиентов по электронной почте, по телефону и в онлайн-режиме выпуск коммерческих предложении и заказов в системе SAP B1 работа в системе Salesforce выпуск счетов на оплату, накладных на товар в системе 1С Взаимодействие с клиентами для удовлетворения их потребностей и обеспечения максимальной ценности от работы с компанией Проявление внимания к деталям, гибкости, навыков решения проблем и способности работать самостоятельно, а также в команде для достижения общей цели Требования: Диплом университета или опыт работы от 1 до 3 лет английский язык уровень intermediate Условия: работа 5/2 Атырау тренинги и обучение

Playrix — одна из самых успешных компаний по разработке мобильных игр в мире. По доходам входим в топ-3 и первые по доходам среди всех мобильных приложений в EMEA. Наши игры установили 2,3 миллиарда раз (треть населения Земли), каждый день в них играет более 30 миллионов людей! Мы ищем сильного Customer Support Team Lead для управления мультикультурной командой поддержки одного из флагманских продуктов Playrix. Работая в тесной связке с командой проекта и передавая опыт игроков, ты сможешь влиять на развитие игры и делать миллионы наших игроков счастливее. Эта вакансия предполагает работу в одном из наших офисов: Сербия, Казахстан, Грузия, Армения; или в других странах: Турция, Черногория и др. Конечная локация обсуждается индивидуально. Наши задачи: Управление командой поддержки (15-20 человек); Выстраивание новых процессов работы с обращениями пользователей и оптимизация текущих; Работа с аналитикой операционных и ключевых показателей команды; Организация рабочего процесса и графика работы сотрудников; Тесное взаимодействие с продуктом и участие в разработке проекта. Мы ожидаем: Опыт работы на позиции лида команды поддержки от одного года; Свободное владение английским и русским языками (B2/С1); Знание операционных метрик поддержки и умение ими управлять; Умение выстраивать взаимодействие с продуктовыми командами, давать обратную связь по метрикам и доносить потребности пользователей до продукта; Умение оптимизировать процессы поддержки, организовывать качественный клиентский сервис; Внимательность, организованность, умение работать в режиме многозадачности; Клиентоориентированность, высокий уровень эмпатии, высокий эмоциональный интеллект, проактивность; Умение управлять командой и создавать в ней рабочую атмосферу; Интерес к игровой индустрии, понимание потребностей и запросов сложного продукта. Мы предлагаем: Гибкость в работе: у нас гибкий график, и сотрудники могут работать из любой точки мира (кроме РФ и РБ). Для нас не важно, где и как вы выполняете свою работу — мы оцениваем только результаты. Забота о здоровье и well-being: Предоставляем ДМС для сотрудников, их партнеров и детей, компенсируем онлайн-сессии с психологом. Сохраняем 100% зарплату во время отпуска или больничного без лишних справок. А для особых случаев предоставляем дополнительные выходные. Поддерживаем здоровый образ жизни и компенсируем покупку спортивных абонементов и подписку на фитнес-приложения. Развитие и обучение: Оплачиваем участие в профильных конференциях и курсах, проводим внутренние конференции. Предлагаем скидки на курсы английского языка и языков стран присутствия компании. Ивенты и мерч: Регулярно проводим развлекательные и рабочие мероприятия в офлайн режиме: встречи команд, крупные корпоративные вечеринки и более лайтовые пати в офисах.

Вакансия временная - на период декретного отпуска Responsibilities / Key activities: Order Processing in accordance with approved business processes Transport management Document flow management Transactional work in SAP, 1C systems; SNT creation Administration (Customer/Vendor Contracts/Invoices/Customer/Vendor Master data/Orders Forms) Claims; Cross-functional interaction with distributors ' purchasing departments, local and central planning, warehouse, customs, and transport groups Projects participation Coordinate import customs procedures (incl. express deliveries) Support of Warehousing activities Stickering / Certification process support Month closing Activities (billing) Must have: Supply chain / logistics and/ accountant or customer service experience Experience with state authorities (customs/certification bodies) - preferably Experienced in Microsoft Office: Word, Excel and Outlook Knowledge of 1C & ERP system (SAP preferably) Understanding of the OTC (order to cash) process Knowledge of English language (intermediate) Good listening skills & initiative Attention to detail and accuracy Good communication skills with result oriented behavior Nice to have: FMCG experience Problem analysis and problem-solving skills Analytical skills Proactive and results oriented approach, discipline, flexibility, multitask area Terms: Work in FMCG Company Lunch compensation Мedical Insurance

Сотрудники в отдел обслуживания клиентов